Benefits of ITech Learners


We believe that every professional who comes knocking at our doors have certain goals that can be only achieved with quality training.


You will obtain hands on experience on current best practice and case studies which fit into your work schedule trained by best industry experts


After successfully completing your course & projects, ITech Learners will provide a professional certification for you


We offer 24*7 support to ensure not a single client misses an opportunity to score high grades in their certification exam

ITIL V4 Foundation Course

ITIL® V4 Foundation is the most widely accepted approach to IT service management across the globe. ITIL® V4 Foundation certification Training showcases one’s ability to handle services in a planned, organized and delivered ensuring business value for organizations. ITIL® is owned and maintained by the UK Office of Government Commerce is committed to the maintenance of alignment between future versions of ITIL® and ISO/IEC 20000.

What you’ll learn?

ITIL® V4 Foundation is a globally-recognized service management framework that transforms IT services that are oriented to achieve high levels of business performance.

  • Globally recognized IT service Management Certification
  • Demonstrates your understanding of the ITIL® terminology
  • Makes you prerequisite entry criteria for the ITIL® Master Level; the highest level qualification within the ITIL® scheme.
  • Opens better opportunities in the career path

Who can do ITIL® V4 Foundation?

Job roles that can benefit from ITIL Foundation boot camp course include, but are not limited to:

  • IT Managers / Support teams
  • System Administrators / Analysts
  • Operations Managers
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Application Management team
  • Development team
  • Process Owners

Exam Format

Multiple choice examination questions

40 questions

26 marks required to pass (out of 40 available) - 65%

60 minutes’ duration

Key Features

2-days LSSGB Bootcamp

2-days of instructor-led online live classroom on or 4-days of traditional classroom training in your city


16 PDU's certificate and course completion certificate & Exam Fee Included in Course Fee*

Accredited Trainers

Our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience

Success Ratio

Success Ratio close to 98.6% of clearing the exam

Case Studies

Study Guide, Case Studies, Mock tests prepared by the industry expert

Flexible Schedule

Weekday & Weekend courses available for in-person and live online

Guaranteed to Run Bootcamp

All training classes are guaranteed to run, whether they are classroom, Live virtual or in-house


24/7 Support via Email, Online Chat, Telephone

Course Agenda

Syllabus of ITIL® V4 Foundation

  • The course
  • The ITIL® “ecosystem”
  • The ITIL® 4 foundation examination
  • The qualification structure
  • Why ITIL®?
  • Service management
  • Service
  • Service value
  • The service organisation
  • Service offerings
  • Service relationships
  • The seven principles of IT service management
  • Focus on value
  • Start where you are
  • Progress iteratively, with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Principles impact upon one another
  • The four dimensions
  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Factors affecting the four dimensions
  • Introduction
  • Elements of the service value system (SVS)
  • The service value chain
  • Plan
  • Improve
  • Engage
  • Design and transition
  • Obtain/build
  • Deliver and support
  • Value streams
  • General management practices
  • Service management practices
  • Availability management
  • Capacity & performance management
  • Change control
  • Incident management
  • IT asset management
  • Monitoring & event management
  • Problem management
  • Release management
  • Service configuration management
  • Service continuity management
  • Service desk
  • Service level management
  • Service request management
  • Technical management practice


ITIL stands for: Information Technology Infrastructure Library. The ITIL Certificates are designed as - IT Service Management - qualifications . They are aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the Axelos IT Infrastructure Library guidelines.
There are no pre-requisite criteria for taking the ITIL Foundation certification examination.
The Foundation examinations are available in English, French, Spanish, German, Portugese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.
Project Management
ITIL® V4 Foundation
Duration: Duration 2 Days
money: Course Fee $999 - $1399
  • Flexible Schedule
  • Practise Mock Exam will be provided
  • Completion certificate will be provided